How long should I expect to wait for support responses?

Ashley Parks -

Tatango monitors and resolves critical support issues 24/7. Critical issues are classified as such when the website or messaging is inoperative or unusable.

For non-critical support issues, you can expect a response from our support team within 24 hours of submitting your ticket, with the following exceptions.

  • For non-critical support issues that are submitted on a Friday, our support team will do our best to respond before the weekend, but this is not guaranteed.
  • For non-critical support issues that are submitted after normal business hours on a Friday, or anytime on Saturday or Sunday, our support team will respond during Tatango's normal business hours on the following Monday.

If you're interested in more of a Dedicated Support option, you may want to consider Dedicated Support. For more information about Dedicated Support, email sales@tatango.com.

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